vg88 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is published by vg88 ("the Platform", "we", "us", "our"), the operator of the online gaming platform accessible at vg88.cam. This Policy applies to all players, registered users and visitors who access or use the vg88 platform or any of its associated services.

vg88 is committed to handling your personal data with care, transparency and respect. This Policy describes in plain language what personal data we collect, the purposes for which we process it, the conditions under which we may share it with others, how long we retain it, and the rights you hold as a data subject. We encourage you to read this Policy in full. If you have questions about any part of it, please contact our support team.

We collect personal data that you provide to us directly and data that is generated automatically when you use the vg88 platform. The categories of personal data we collect include:

• Registration data: your full name, date of birth, registered mobile number and, where provided, email address. This data is collected when you create a vg88 account.
• Identity verification data: national identification documents, passport details or other documentation submitted in connection with our Know Your Customer (KYC) process.
• Financial and transaction data: records of deposits and withdrawals, the payment methods used (bKash account numbers, Nagad numbers, bank account details where applicable), and transaction histories. We do not store full card numbers or mobile banking PINs.
• Usage and gameplay data: game sessions played, bets placed, wagers settled, bonus claims, and platform navigation patterns. This data helps us improve the platform and personalise your experience.
• Device and technical data: your device type, operating system, browser type, IP address, time zone setting and mobile network information. This data is collected automatically via standard web and mobile server logs.

Where we need to collect personal data to provide a service you have requested — such as processing a withdrawal to your bKash account — and you do not provide that data when asked, we may not be able to perform the service. We will let you know if this is the case at the time.

vg88 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity through our KYC process, maintain your account records and provide you with access to the vg88 platform.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer; to verify that payment methods belong to the registered account holder; and to maintain records of all financial transactions as required.
• Customer support: to respond to your enquiries, process complaints, handle responsible gaming requests and provide assistance with account-related issues.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, unauthorised account access, collusion, bonus abuse and other prohibited conduct as described in our Terms and Conditions.
• Platform improvement: to analyse gameplay patterns, platform usage and technical performance in order to fix bugs, improve load times, add features that players in Bangladesh actually request, and enhance the overall quality of the vg88 experience.
• Legal and regulatory compliance: to comply with applicable laws and regulatory requirements, including record-keeping obligations, anti-money laundering obligations and any lawful requests from competent authorities.

vg88 processes personal data only where a lawful basis for doing so exists. The legal bases we rely on are:

• Contract performance: processing that is necessary to enter into or perform our contract with you as a registered vg88 player — including account management, payment processing and providing access to games.
• Legitimate interests: processing necessary for our legitimate interests as a business, including fraud prevention, security monitoring, platform improvement and responsible gaming enforcement — where those interests are not overridden by your rights.
• Legal obligation: processing required for us to comply with applicable laws, including anti-money laundering regulations, record-keeping requirements and obligations to respond to lawful government or regulatory requests.
• Consent: where we process personal data on the basis of your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting vg88 support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

vg88 does not sell your personal data. We share personal data only in the limited circumstances described below:

• Payment service providers: we share necessary transaction data with bKash, Nagad, Rocket, Upay and our banking partners solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy obligations.
• Technology and platform service providers: vg88 works with technology partners who provide hosting, game delivery, fraud detection and analytics services. These partners access personal data only to the extent necessary to provide their contracted services and are prohibited from using it for any other purpose.
• Law enforcement and regulatory bodies: vg88 may disclose personal data to competent government authorities, law enforcement agencies or regulatory bodies where required to do so by applicable law, court order or lawful regulatory direction.
• Business transfers: in the event of a merger, acquisition, restructuring or sale of all or part of vg88's business, your personal data may be transferred to the successor entity. We will notify affected users in advance of any such transfer where reasonably practicable.

In all cases where personal data is shared with third parties, vg88 takes reasonable steps to ensure those parties handle the data responsibly and in accordance with applicable data protection standards.

vg88 takes the security of payment-related data seriously. All pages on the vg88 platform are served over HTTPS with SSL encryption, which means data transmitted between your mobile device or browser and our servers is encrypted in transit. When you deposit or withdraw via bKash, Nagad, Rocket or bank transfer, the transaction is routed through the payment provider's own secure infrastructure. vg88 receives confirmation of the transaction but does not store your mobile banking PIN, full card number or internet banking password.

vg88 stores financial transaction records — including deposit amounts, withdrawal amounts, timestamps, and the masked identifiers of the payment methods used — for the period required to meet our legal and regulatory obligations. Access to these records within vg88 is restricted to authorised personnel who need the information to perform their job functions, and all such access is logged and audited.

vg88 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that allow the platform to recognise your browser, maintain your session, remember your preferences and collect usage statistics. The types of cookies we use include:

• Strictly necessary cookies: these are essential for the vg88 platform to function. They enable core features such as account login, session management and security checks. You cannot opt out of strictly necessary cookies and they do not collect data used for marketing.
• Functional cookies: these remember your preferences — such as your language setting — so that the platform delivers a more personalised experience each time you return.
• Analytics cookies: these collect aggregated, anonymised data about how players use the vg88 platform — which pages are visited most, which features are used and where users typically leave. We use this data to improve the platform. This data is not linked to individual user identities.

Most modern mobile browsers allow you to control cookies through the browser settings menu. However, please note that disabling strictly necessary cookies will affect the functionality of the vg88 platform and may prevent you from logging in or using certain features.

vg88 retains personal data for as long as it is necessary for the purposes for which it was collected, including for the duration of your account's active status and for any period thereafter required to meet our legal, regulatory, accounting or reporting obligations. The following general retention principles apply: account data is retained for the duration of your active account and for a minimum of five years following account closure to meet standard record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; KYC documentation is retained for the period required by applicable anti-money laundering regulations.

When personal data is no longer required for any lawful purpose, vg88 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request deletion of your personal data and no legal obligation prevents us from doing so, we will action your request within a reasonable timeframe and confirm when the deletion is complete.

As a player on vg88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the vg88 support team. We will respond to all data-related requests within a reasonable timeframe and at no charge to you in standard cases.

• Right of access: you have the right to request a copy of the personal data vg88 holds about you, along with information about how we use it.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you have the right to request that vg88 delete your personal data. This right is subject to our legal and regulatory retention obligations, which may require us to retain certain data for specified periods regardless of your request.
• Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, including profiling based on legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

vg88 will not discriminate against you for exercising any of these rights. Where a request is complex or numerous, we may extend our response time by up to one additional month and will notify you accordingly. We may ask you to verify your identity before processing a data rights request in order to protect the security of your personal data.

The vg88 platform is strictly intended for adults aged 21 and above. vg88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on vg88, please contact our support team immediately so that we can investigate and take appropriate action.

vg88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via their registered mobile number. We encourage you to review this Policy periodically. Your continued use of the vg88 platform following publication of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns or requests relating to this Privacy Policy or the way vg88 handles your personal data, please contact the vg88 support team. Our team is available 24 hours a day, 7 days a week and treats all privacy-related enquiries with strict confidentiality.

You can reach us by email at [email protected] — please note this is a plain text address and is not a clickable link. When contacting us about a data rights request, please include your registered mobile number and a clear description of your request so that we can locate your account and respond accurately.